You can easily place an order through our website by adding the desired items to your cart and proceeding to checkout. Alternatively, you can contact our customer service team to assist you with your order.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay.

We have a hassle-free return policy within 7 of delivery. If you're not satisfied with your purchase, you can return it for a credit or exchange. Return shipping is at your own expense. Please refer to our Returns & Exchanges page for more information.

Yes, you'll receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the status of your delivery.

Yes we do! We ship worldwide.

Yes, we prioritise sustainability and offer a range of products made from eco-friendly materials. Read our sustainability statement to learn more about our commitment to kindness.

For trade customers, or for orders requiring large quantities, we can sometimes offer customisation. Please contact us for more details.

Delivery times vary based on the item's availability, your location, and the shipping method selected. You can find estimated delivery times on each product's page and during the checkout process.

We provide care instructions for each product on our website and often include a care guide with your purchase. Proper maintenance, cleaning, and avoiding direct sunlight or extreme conditions will help prolong the lifespan of your furniture.

Yes, we provide warranties on our products to ensure your satisfaction. We offer a 2 Year Product warranty and a 12 month Product warranty on Lighting. Please note this does not cover general wear and tear. Our customer service team can also provide more information.

Please contact us with your delivery preference and we will do our best to accommodate!

Some products will see as pre-order items and you’ll find an estimated timeframe for delivery on the product page. If a piece is sold out or out of stock, please contact us and we can try to track one down for you!

Order modifications and cancellations are possible within a certain timeframe after placing the order. Please reach out to our customer service team as soon as possible to make any changes. Keep in mind that once an order has been shipped, it cannot be modified or cancelled.

Please contact us at info@racheldonath.com to order complimentary material swatches.

There is no minimum order quantity for trade purchases. Please note that some products, for example Italian Murano that are exempt from trade discounts.

The trade discount can not be used in conjunction with other percentage discount offers. Our complimentary shipping offer does apply to trade orders.

Yes, our complimentary shipping offer does apply to trade purchases.

Yes you can. This will need to be done on your end upon receipt of your piece as we do not offer COM in house.